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Terms & Conditions

Last Updated: December 30, 2025

1. Agreement to Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (an individual or entity, “User”) and Coreminds Innovations Private Limited (“Company,” “we,” “our,” or “us”) governing your access to and use of the Leadly CRM platform available at https://leadly.in (the “Service”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

2. Eligibility

To use the Service, you must:

  • Be at least 18 years of age

  • Have the legal capacity to enter into a binding contract

  • Not be prohibited from using the Service under applicable laws

  • Use the Service for legitimate business purposes (for business accounts)

If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

3. Account Registration and Security

3.1 Registration

To access certain features, you must create an account. You agree to:

  • Provide accurate and complete registration information

  • Keep your information updated

  • Maintain confidentiality of your login credentials

  • Notify us immediately of unauthorized access

  • Be responsible for all activity under your account

3.2 Account Security

You are solely responsible for safeguarding your account credentials. We are not liable for losses arising from unauthorized access due to your failure to secure your account.

3.3 Account Suspension or Termination

We may suspend or terminate your account if:

  • You violate these Terms

  • You engage in fraudulent or illegal activity

  • Your account remains inactive for an extended period

  • Required by law or court order

  • We discontinue the Service (with reasonable notice)

4. Subscription and Payment

4.1 Subscription Plans

Leadly offers multiple subscription plans. By subscribing, you agree to the applicable pricing and features of your selected plan.

4.2 Payment Terms

  • Fees are billed in advance (monthly or annually)

  • All fees are in INR, unless stated otherwise

  • Payments are due immediately upon subscription or renewal

  • You authorize us to charge your selected payment method

  • Fees are non-refundable, except where required by law

4.3 Price Changes

We may revise pricing with at least 30 days’ notice. Continued use after changes constitutes acceptance.

4.4 Taxes

Fees exclude applicable taxes (including GST). You are responsible for all taxes except those based on our net income.

4.5 Free Trials and Promotions

Free trials or promotions may convert automatically to paid plans unless canceled before expiration. Promotional terms may change at any time.

5. Use of the Service

5.1 License Grant

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for internal business purposes.

5.2 Acceptable Use

You must not:

  • Violate laws or third-party rights

  • Attempt unauthorized access

  • Disrupt or interfere with the Service

  • Transmit malware or harmful code

  • Reverse engineer or copy the Service

  • Use automated access without authorization

  • Resell or sublicense the Service

  • Remove proprietary notices

  • Impersonate others or provide false information

5.3 Prohibited Content

You must not store or transmit content that:

  • Infringes intellectual property

  • Is defamatory, obscene, or offensive

  • Promotes illegal activity or violence

  • Violates privacy rights

  • Contains spam or misleading information

6. WhatsApp Business Integration Terms

6.1 Consent Requirements

You must:

  • Obtain explicit, verifiable consent before messaging

  • Maintain consent records

  • Allow easy opt-out at all times

6.2 Meta Policy Compliance

You agree to comply with:

  • Meta Business Terms

  • WhatsApp Business Policy

  • Meta Commerce Policy

  • WhatsApp Community Standards

6.3 Prohibited WhatsApp Activities

You must not:

  • Send unsolicited messages or spam

  • Perform cold outreach without consent

  • Share misleading or illegal content

  • Use unauthorized bulk automation

  • Misrepresent your identity

6.4 Message Responsibility

You are solely responsible for:

  • Message content

  • Legal compliance

  • Consent management

  • Honoring opt-out requests immediately

6.5 Service Disruption

We are not liable for WhatsApp disruptions caused by Meta policy changes, API updates, or service outages.

6.6 Meta Partner Verification

We may share required information with Meta for compliance and verification purposes.

7. Data Protection and Privacy

7.1 Your Responsibilities

You are the data controller for personal data processed using the Service and agree to:

  • Comply with the DPDP Act, 2023

  • Obtain lawful consent

  • Provide privacy notices

  • Handle data subject rights

  • Implement appropriate safeguards

7.2 Our Processing

We process data as described in our Privacy Policy. You confirm all data you provide is lawfully obtained.

7.3 Data Security

You are responsible for:

  • Credential security

  • Internal security practices

  • Independent backups

  • Prompt reporting of incidents

7.4 Data Ownership

You retain ownership of your data. We claim no ownership. Data export is available upon termination.

8. Intellectual Property Rights

8.1 Our IP

All Service content, software, and branding are owned by Coreminds Innovations Private Limited and protected by law.

8.2 Your Content

You retain ownership of your uploaded data. You grant us a limited license to:

  • Operate and provide the Service

  • Improve the Service using anonymized data

  • Display content for functionality

You warrant that your content is lawful and non-infringing.

8.3 Feedback

Any feedback provided may be used by us without obligation or compensation.

9. Third-Party Services

We are not responsible for third-party services, content, or transactions. Use is at your own risk.

10. Service Availability and Modifications

10.1 Availability

Service interruptions may occur due to maintenance, technical issues, or force majeure events.

10.2 Modifications

We may modify or discontinue features with reasonable notice where possible.

11. Disclaimers

11.1 “As Is” Basis

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND.

11.2 No Professional Advice

The Service does not provide legal, financial, or professional advice.

11.3 Third-Party Content

We do not endorse or verify third-party integrations or content.

12. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for indirect or consequential damages

  • Total liability shall not exceed fees paid in the preceding 12 months

  • Nothing limits liability that cannot be excluded under Indian law

13. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

  • Your use of the Service

  • Violations of these Terms

  • Data protection or consent breaches

  • WhatsApp messaging violations

14. Term and Termination

14.1 Term

These Terms remain effective while you use the Service.

14.2 Termination by You

You may cancel anytime. Paid plans continue until the billing period ends.

14.3 Termination by Us

We may terminate immediately for violations, fraud, non-payment, or discontinuation.

14.4 Effect of Termination

  • Access ends immediately

  • Outstanding fees remain payable

  • Data may be deleted after a reasonable period

14.5 Survival

Certain provisions survive termination, including IP, liability, indemnity, and dispute resolution.

15. Dispute Resolution and Governing Law

  • Governed by laws of India

  • Exclusive jurisdiction: Kochi, Kerala

  • Arbitration under the Arbitration and Conciliation Act, 1996

  • No class or collective actions

16. General Provisions

  • Entire Agreement: Includes Privacy Policy

  • Amendments: Continued use implies acceptance

  • Severability: Invalid provisions do not affect others

  • Assignment: You may not assign without consent

  • Force Majeure: No liability for uncontrollable events

  • Notices: Via registered email or Service notifications

  • Relationship: No partnership or agency

  • Export Control: Compliance required

17. Contact Information

Coreminds Innovations Private Limited
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WhatsApp Consent Disclaimer

By using WhatsApp integration, you acknowledge:

  1. You are solely responsible for obtaining valid consent

  2. Consent must be explicit, documented, and revocable

  3. Unsolicited messaging is prohibited

  4. Meta policy violations may result in bans

  5. Legal penalties may apply for violations

  6. You indemnify Leadly for WhatsApp-related claims

Best Practices Recommended:

  • Maintain timestamped consent logs

  • Include opt-out in every message

  • Regularly clean contact lists

  • Provide clear privacy notices

By using Leadly, you confirm that you have read, understood, and agree to these Terms and Conditions.

Leadly helps businesses capture, organize, and grow smarter with an intuitive, all-in-one CRM solution.

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